EMAIL CONFIGURATION ASSISTANCE
Disclaimer Regarding Use of Configuration Information
Welcome to StarTouch! We realize that many people are unfamiliar with how to adjust the settings on their computers to allow them to send and receive emails. Below are some easy-to-follow instructions designed for the newer versions of the most commonly used mail programs, Outlook Express, Outlook, Eudora,and of course StarMail.
USING STARMAIL
StarMail is a web-based email program offered by StarTouch as a free service to all of its subscribers. Access to email is readily available from all computers with Internet access. Simply visit our home page at www.startouch.com and click on the StarMail Login button. (save a shortcut to your desktop for future, quick access).
To login, type in your full startouch.net email address, and your usual password. Always use lower case letters. If StarTouch is hosting your company's domain name, you may use this system to access your mail by following these same instructions.
Use StarMail to change your password, check for lost emails in the SPAM folder, white-list or black-list a sender, create your auto-responder, and more!
SETTING UP OUTLOOK EXPRESS
(also known as "WINDOWS MAIL" on newer operating systems)
1. Open "Outlook Express" on your computer.
2: Click on the "TOOLS" section located at the top of your screen.
3: Click on "ACCOUNTS".
4: Select "ADD" under the Mail tab.
5: Select "MAIL" from the dropdown menu.
6: Where it asks for "DISPLAY NAME", type in your name (or whatever you would like the recipient to see as the sender of an email from your address.
7: Click the "NEXT" button.
8: Next it will ask you if you have an email address you would like to use. Click the round circle to indicate yes, and type in the exact email address you have provided StarTouch. DO NOT SELECT THE SECOND OPTION FOR A NEW ACCOUNT.
Make sure that if you are using a StarTouch.net address, you enter it as the following example:
yourname@startouch.net
For email addresses you have provided to StarTouch that are used with your own domain name, enter the address after reviewing the following example, using your domain name: yourname@company.com.
9: Click the "NEXT" button.
10: A page will appear with some text fields that need you to enter some information. The POP3 option is automatically selected, and should remain so. Use the following information to fill in the rest of the information required.. Your password is the exact one you provided Startouch at the time you placed your order. (Use your own domain name here if you have one hosted with StarTouch)
POP: mail.startouch.net
SMTP: mail.startouch.net
11: Click the "NEXT" button.
12: This page asks you for your user/account name and password. Delete the user name that automatically appears and type over it using the following example:
(Use your own domain name here if you have one hosted with Startouch)
ACCOUNT/USER NAME: yourname@startouch.net
PASSWORD: XXXX
**DO NOT CLICK ON THE "REMEMBER PASSWORD" BOX unless you want others to be able to access your emails without your permission. DO NOT ENABLE THE PASSWORD AUTHENTICATION BUTTON.
13: Click on "NEXT"
14: Select the "CLOSE" option.
You should have a response that says "You have successfully completed......" (Future changes to this specific email account may not show this response)
In order for your connection to be complete, please click on the "SEND/RECEIVE" button at the top of your email screen. REPEAT this step.
NOTE: When logging on to send and/or receive emails, the gray box that pops up asking for your USER NAME is simply asking for your email name without the domain extension. For example, the USER NAME in this case would be "yourname", and the PASSWORD being asked for would be what was provided to StarTouch at the time of the order.
If you have not successfully configured your computer, please contact us at (360) 543-5679 Monday thru Friday, 8:30 a.m. until 4:30 p.m., or e-mail us at technical@startouch.com.
OUTLOOK INSTRUCTIONS
1: Open Outlook on your computer.
2: Click on the "TOOLS" at the top of your screen.
3: Click on "EMAIL ACCOUNTS"
4: Select "Email" - Add a new email account
5: Click on "NEXT"
6: SELECT POP3
7: Click "NEXT"
8: Enter the following configuration information shown in yellow letters after observing the notes below.
Make sure that if you are using a StarTouch.net address, you enter it as the following example:
yourname@startouch.net
For email addresses you have provided to Startouch that are used with your own domain name, enter the address after reviewing the following example with your own domain name:
yourname@company.com
POP3: mail.startouch.net
SMTP: mail.startouch.net
ACCOUNT/USER NAME: yourname@startouch.net
PASSWORD: XXXX
9: Click "NEXT"
10: Click "FINISH"
In order for your connection to be complete, please click on the "SEND/RECEIVE" button at the top of your email screen. REPEAT this step.
EUDORA SET UP
Below are some easy-to-follow instructions designed for the Eudora program, version 5.2. Earlier versions will be similar.
IF RUNNING THE "WIZARD"
STEP 1: Create "NEW ACCOUNT"
STEP 2: Click "NEXT"
STEP 3: Enter "NAME"
STEP 4: Enter "EMAIL ADDRESS" (example: yourname@startouch.net)
STEP 5: Click "NEXT"
STEP 6: Enter "LOGIN NAME" (example: joe) NOTE: you may need type in your full email address: (ex: joe@startouch.net)
STEP 7: Enter information for Incoming Server (example: mail.startouch.net) - POP
STEP 8: Click "NEXT"
STEP 9: The Outgoing Server information will already be filled in. Leave "ALLOW AUTHENTICATION" checked.
STEP 10: Click "FINISHED".
FROM THE MENU
STEP 1: Click on "TOOLS", then "OPTIONS", and then "GETTING STARTED".
STEP 2: Type in your "REAL NAME". (example: Joe Smith)
STEP 3: Type in your "RETURN ADDRESS" (example: joe@company.com)
STEP 4: Type in information for "MAIL SERVER" - incoming. (example: mail.startouch.net)
STEP 5: Enter "LOGIN NAME". (example: joe) note: you may need to type in your full email address (ex: joe@startouch.net)
STEP 6: Type in information for "SMTP" - outgoing. (example: mail.startouch.net)
STEP 7: Click "OK".
APPLE SET UP
- Choose File > Add Account.
- Choose the account type: POP3 , from the Account Type pop-up menu and enter the information, based on your account type
- General information: Enter a description of the account. The description is shown in the mailbox list. If you have multiple accounts, enter something that will help you distinguish this account from others, such as "Tom's work email." You must also specify the full name to be displayed in outgoing mail, such as Tom Clark, and the email address to use in the From field when you send messages. For a .Mac account, you must enter your .Mac user name and password.
- Incoming Mail Server: Enter the server where your email waits for you to retrieve it. For example, mail.startouch.net. Enter your user name (yourname@startouch.net) and password for this mail server.
- Outgoing Mail Server: Enter the server (also known as an SMTP server) that sends your email to its destination. For example, mail.startouch.net.
- Further define the new account you have just created. Choose Mail > Preferences, click Accounts, and select the new account in the list.
- In the Mailbox Behaviors pane, select options for storing and deleting drafts, sent mail, junk mail, and trash. The options are different for the different kinds of accounts.
- In the Advanced pane, select options to enable the account, include the account when checking for new mail, to manage offline viewing, and other options.
- For additional information visit the apple.com web site: http://docs.info.apple.com/article.html?path=Mail/2.0/en/ml89.html
