Network Administration Services

StarTouch understands the need for immediate support for your office IT needs, but we also know that the expense of a full-time IT staff can be cost prohibitive. That's why we offer our Service Agreement packages. Our packages guarantee you support when you need it, giving you the benefits of a full-time IT staff at a part-time cost.

If you are interested in one of our packages or have a question for our team, please feel free to email us at technical@startouch.com or call 360-543-5679. Our team is ready to help your business get back to business.

FEATURES:

• Remote network management.
• On site service and administration.
• Same-day response.
• Phone support
• Extra hours can be purchased each month at contract hourly rate.
• Can upgrade contract at anytime.
• Can downgrade contract one time within a 12 month period.
• 3 Month Trial Service Agreement
• No long-term commitment
• Try out the service before going on contract.
• Rate lock-in for 3 month trial period.
• You can upgrade at anytime within 3 month trial period. When upgrading the new contract period is 12 months minus the amount time already used in the 3 month trial period. Example: upgrade at the end of 3 months and the contract period is only 9 more months from the upgrade date.
• At the end of 3 month trial period a 12 month contract must be signed to receive lower rate.
• Service Agreement packages.

SERVICE CONTRACT:

This contract entitles you to discounted hourly rates, based on the level of usage you wish to purchase. You may purchase a 5, 10, or 20 hour contract for the prepaid monthly charges listed below. Additional hours may be purchased at the indicated hourly rate.**

BENEFITS:

• Lower hourly rate than non-contract rate.
• Rate Lock-in for hours that exceed number of hours in contract.
• Increased Uptime resulting in worker productivity.
• Reduce risk of losing business data.
• Easier to plan and to project budgets for information technology hardware, software, and service.
• Be advised on current and new technology costs, benefits and pitfalls.
• Peace of Mind from knowing that you are properly maintaining computers and the network system(s).
• Increased Security from viruses, hackers, and unauthorized use.
• Continuous Improvement in the application of information technology.
• Effectively Manage Fluctuations in IT staff work load.
• Convenience of having an IT staff member without having paying employee benefits.
• Flexibility in how service hours can be applied including:

  - Data backup setup and maintenance.
  - Remote access setup via a VPN, VNC, or PC Anywhere.
  - Special Projects such as: installing new hardware, software,
  - IT consulting, or IT project management.

• More return value from technology investments.
• More service value as a result of having an ongoing long-term relationship with a Technician that has been assigned to your account.
  
  
  **Does not include hardware/parts/software
  **Does not inlcude traveling time
  **Only applicable to normal business hours - After hours rate subject to 15% markup fee.