Dear valued Customer,
StarTouch continues to monitor the situation with COVID-19 and is taking action to protect all our staff while working to keep all our services fully operational to our customers.
Along with our commitment to you, we have a solemn responsibility to the health and safety of our employees. Numerous employees are working from home, a step we took recently and are adding staff to daily. We still have the determination and full capabilities to deliver the services you rely on. Closing our offices to only essential staff is an important part of sustaining our business and practicing social distancing to help reduce the spread of the virus. We have also suspended all business travel for the safety of our employees and others, and we have suspended all installs and customer premise visits - for any reason.
Due to our unique network we will be able to maintain a level of service that has been more seamless and scalable than ever expected. Our employees are no different than the millions across the country who have seen their day-to-day lives upended by this virus. Many are attempting to do their work while their children are home from school. All things considered, they are doing an excellent job under very difficult circumstances. We will all do our best to continue to give you the prompt and professional service you expect from us.
Please be advised, it may taken longer than normal to respond to customers trying to contact us, and we ask for your patience while we get through these rapidly changing times.
Thank you for your business and consideration in this matter